COVID-19

Due to the ongoing situation with Covid-19, we are taking measures in line with guidance shared by NHS Wales and Public Health authorities to minimise risks associated with the virus.
In order to protect our patients and staff and we are asking for our patients’ support with this.

What does this mean for me?

Appointments

We are asking all patients not to attend the practice without prior agreement from a member of our clinical team. From Monday 16th March 2020 we want to minimise the number of patients attending the Practice for face-to-face appointments. All appointments must be made by telephoning the practice on 01545570271. When requesting an appointment you will be asked for a description of the problem and a clinician may contact you back. When speaking directly with the clinician, if possible, your need will be met over the telephone. If the clinician deems that you require a face to face appointment, you will be asked some screening questions to determine whether there is a need for a Covid-19 assessment. If this is the case you will be asked to self-isolate for 14 days. If there is no risk you will be given a face to face appointment.

Existing appointments:

All pre-existing appointments are being reviewed by the clinical team. If it is deemed that your appointment is not urgent this may be cancelled and re-scheduled at a later date by the Practice. If the appointment needs to go ahead, wherever possible this will take place over the telephone. If your appointment is being cancelled or changed to telephone, our administrative team will contact you to advise you of this. If the appointment needs to be face to face you will be contacted prior the appointment and asked some screening questions to ensure it is appropriate for you to attend the Practice.

Access to the Surgery

Access to the building will be restricted to the patients who have been invited for an appointment by a Clinician.
Anyone who attempts to gain access to the surgery who has not been invited or contacted the surgery prior will be asked to kindly leave the premises.
If you have an appointment, we kindly request that:
• Only the patient with the appointment enters the building
• For children, only one parent/guardian accompanies the child.

Prescriptions

As stated above we are attempting to limit the amount of patients routinely accessing the building so therefore to order a repeat prescription, please temporarily either:

• Work closely with GPs and other surgery clinicians to resolve day-to-day medicines issues
• Use the postbox provided on the outside of the main entrance to the Aberaeron Integrated Care Centre
• Manage and prescribe for long-term conditions
• Request the prescription online. If not registered for the My Health Online (MHOL) service please contact the surgery to register for online services
• Email the request to: Enquiries.W92022@wales.nhs.uk

Remember to use the hand sanitiser provided throughout when entering the building or wash your hands in the patient toilets.
Please remain courteous to our staff at all times, any incidents of verbal or physical abuse may result in your removal from the practice list.
We acknowledge that this is a very challenging time for us all and we would appreciate your co-operation during this period of uncertainty. Our priority is the health and safety of all our patients and staff.
Thank you for your ongoing support.