Practice Policies

Patient Confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keep accurate and up-to-date records about your health and treatment so that those treating you can give you the best medical care. This information may be used for audit purposes, however, it is only available to, and used by, those involved in your care. 

You have the right to know what information we hold about you. If you would like to see your medical records, please put the request in writing to our practice manager.


Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.


Welsh GP Record

WGPR Diagram

From autumn 2016 key health information from the records your GP keeps about you will be available to support your direct care in hospital, at outpatient appointments, in an emergency and in the community.

Health professionals caring for you in Wales will be able to see a summary of important information, such as your current medication, recent tests and allergies straight away. It will save you having to try and remember this information, help them make important decisions about your care and reduce unnecessary repeat tests such as blood tests and x-rays.

For more information please visit:

If you wish to opt out of this scheme, please download the form below and bring it into the surgery and we will update your records accordingly.


WGPR Diagram

Putting Things Right

Any comments, complaints or compliments?

We try to run a friendly and helpful surgery and if you have any ideas on ways in which our services might be improved, we would be happy to hear from you.

If you have any complaints about our service please do not hesitate to let us know and we will try our best to find a solution. 

We believe it is important to deal with complaints swiftly, so wherever possible you will be offered an appointment for a meeting to discuss the details within ten days of informing us of a complaint. 

You may bring a friend or a relative with you to the meeting. We will try to address your concerns and discuss any actions that may be needed. 

If you do wish to make a complaint, please initially telephone or write to our Practice Manager. If you still feel we have not dealt with the issues you have raised, you can write to the Complaints Manager at Hywel Dda Health Board or the Community Health Council.


WGPR Diagram

Zero Tolerance

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, or an incident is serious, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.

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